Welcome to Le Massif de Charlevoix

What to Get Before Your Arrival

Shopping options near the mountain are limited, especially in the evening. We recommend purchasing your essentials before arriving.

Groceries and Beverages

Arriving from Québec City?
Stop in Sainte-Anne-de-Beaupré to stock up before continuing to Charlevoix:

• IGA Sainte-Anne-de-Beaupré
• Super C Sainte-Anne-de-Beaupré
• SAQ Sainte-Anne-de-Beaupré

You’ll also find pharmacies, gas stations, restaurants, and other local shops.

Staying at the base of the mountain?
The Épicerie du Village in Petite-Rivière-Saint-François offers groceries.

For longer stays or larger groups, we recommend planning your main grocery shopping in advance.

Eco-Friendly Firewood
Some of our chalets and apartments have fireplaces. If your unit requires eco-friendly logs, you can purchase them at the following stores:

• IGA Sainte-Anne-de-Beaupré
• Super C Sainte-Anne-de-Beaupré
• Épicerie du Village

We recommend purchasing your logs before arrival, especially during the winter season.

Wi-Fi, Fireplace, Hot Tub and BBQ

Here is some useful information to help you make the most of your accommodation and its amenities.

Wi-Fi 
Your Wi-Fi login details are on your registration card.

If you experience connection issues, unplug the router for 30 seconds, then plug it back in. Do not press the “Reset” button.

If the problem persists, contact us at 418 632-5876, extension 4101.

Please note that satellite Internet service may be affected by weather conditions. Service should resume when conditions allow.

Fireplace

Chalets-Forêt 
The fireplaces use wood pellets, which are provided in the unit.

Semi-detached units 
The fireplaces can only be used with glue-free eco-friendly logs, which are not provided. You can purchase them from the following local stores:

-Épicerie du Village PRSF 
-IGA Sainte-Anne-de-Beaupré 
-Super C

Hot Tub and Jacuzzi 
Please follow the instructions posted on-site to maintain water quality and ensure the equipment operates properly.

Emergency draining required as a result of hot tub or jacuzzi use may incur a fee of $200 + taxes.

Propane BBQ 
BBQs are available in equipped units, generally from May to October.

After each use, clean the BBQ and leave it as you found it. Always turn off the propane tank completely after use.

If the tank is empty or you need assistance, contact reception at 418 632-5876, extension 4101.

Pets

Some of our units are pet-friendly. A fee of $100 per stay applies, with a maximum of two pets per unit.

Please confirm that your accommodation allows pets before your arrival. For everyone’s comfort, pets must never be left unattended in the unit.

Preparing for Your Arrival and Departure

Check-in from 5 p.m.
Check-in is self-service, using either a digital lock or a lockbox, depending on your accommodation.

Your registration card, sent the day before your arrival, will contain all the necessary information and access codes.

Digital Lock
Enter the code provided to unlock the entrance door.

Lockbox
Enter the code provided to retrieve your key. When checking out, please return the key to the lockbox so it is available for the next guests.

Parking
Free parking is available near your unit.

$1,000 Credit Card Pre-Authorization
A $1,000 pre-authorization will be placed on your credit card upon arrival to cover potential damages or failure to follow checkout instructions, particularly those regarding dishes and waste disposal.

Following an inspection of the unit, the pre-authorization will be released within approximately 48 hours of your departure.

Check-out by 11 a.m.
Please respect the checkout time to allow our team to prepare the unit for the next guests. Late check-out may result in an additional night's charge.

Before leaving, please:
- Close all windows.
- Turn off all lights.
- Empty the refrigerator.
- Wash and put away all used dishes.
- Start the dishwasher, even if the cycle will not be complete before your departure.
- Dispose of garbage and recycling in the designated containers.

A minimum fee of $75 + taxes may apply if the instructions regarding dishes or waste disposal are not followed.

Let Us Know When You Leave
Before leaving, please scan the QR code located on the wall next to the exit door. This automatically notifies our housekeeping team that your unit is ready to be prepared for the next guests.

Accommodation Guidelines

Smoke-Free Environment

Smoking and vaping are prohibited inside all accommodation units.

Respect for Quiet Hours

Please respect the peace and quiet of the surrounding area. After 10 p.m., excessive noise requiring the intervention of a security agent may result in a $250 fee or eviction from the unit.

Maximum Occupancy

The number of occupants must not exceed the number specified in your reservation. Air mattresses and extra beds are not permitted.

Sports Equipment Storage

Please store skis, snowboards, bicycles, sleds and other equipment in the designated areas.

Condition of Your Accommodation

Your unit is carefully prepared before your arrival. If you notice any damage or issues, please notify us promptly. Any damage or missing items discovered after your departure may be charged to you.

Furniture and Equipment

Please do not move furniture or alter the connections of electronic equipment, including the television, modem, router and Internet equipment.

Fires and Cooking Appliances

To ensure everyone's safety and protect the forest at Le Massif de Charlevoix:

- Fireworks of any kind are prohibited throughout the property.
- Open fires are prohibited at all times, both near accommodation units and elsewhere on the mountain.
- Barbecues and other outdoor cooking appliances are prohibited in areas served by Hébergement Le Massif de Charlevoix.

Violations of these rules may result in a $500 penalty.

Thank you for your cooperation in helping us protect the safety of our guests and the environment at Le Massif de Charlevoix.

A Few Tips for an Enjoyable Stay

Unforeseen Circumstances

Certain situations beyond our control, such as weather conditions, power outages or the cancellation of winter activities, may affect your stay. The owner and/or lessor cannot be held responsible for these events or any resulting ski lift closures. No discounts or refunds will be provided under these circumstances.

Sustainability

At Groupe Le Massif, we are committed to preserving the unique ecosystem of Le Massif de Charlevoix and providing authentic experiences that respect the principles of sustainable development.

During your stay, we invite you to adopt a few simple practices to help preserve this exceptional environment:

- Use water and electricity responsibly.
- Turn off the lights when leaving your unit.
- Keep thermostats set to a consistent temperature.
- Sort your waste and dispose of it in the designated containers.

Thank you for helping us protect our environment!

Guest Responsibilities

During your stay, you are responsible for any damage or breakage to the unit or its equipment caused by you or anyone accompanying you. At the end of your stay, please leave the unit in the same condition as when you arrived.

Discover Charlevoix

Your stay is the perfect opportunity to discover one of Quebec’s most beautiful regions. Charlevoix is full of spectacular landscapes, charming villages, outdoor activities, renowned restaurants, art galleries, local markets, and attractions for the whole family.

Whether you want to explore hiking trails, admire the St. Lawrence River, visit Baie-Saint-Paul, savour local flavours, enjoy seasonal activities, or simply find the best places to visit in the region, the Tourisme Charlevoix website offers plenty of suggestions and practical information to help you plan your outings.

Tourisme Charlevoix
https://www.tourisme-charlevoix.com/fr

You’ll find information about:

- Restaurants, cafés, microbreweries, and local producers;
- Hiking trails and outdoor activities;
- Cycling, mountain activities, and adventure experiences;
- Attractions, museums, art galleries, and events;
- Shops and local markets;
- Scenic routes and charming villages throughout Charlevoix;
- Cruises, excursions, and scenic viewpoints along the St. Lawrence River;
- A calendar of regional activities and events.

En cas d’urgence

We hope you enjoy a worry-free stay. If an urgent situation arises outside of reception hours, our team is available to assist you.

Emergency phone number: 418 219-8835

This number is reserved for the following urgent situations:

• Lost key or access code to your unit;
• Water supply issues;
• Electrical outages or other electrical issues;
• Sewer backups.

Please note that a minimum fee of **$150** may apply for an agent to come to your unit in the event of a lost key or an access issue.

Forest Cabins and Semi-Detached Units

If your digital lock is not working, please use the spare key located in your unit’s lockbox.

Emergencies Requiring Immediate Assistance

For any emergency that threatens personal safety or requires an immediate response from emergency services (fire, medical emergency, accident, etc.), call 911 immediately.

Contacts utiles

Here is the contact information for the various services that may be useful during your stay.

Réception des hébergements
338 Chemin du Loup-de-Mer, 
Petite-Rivière-Saint-François (Québec) G0A 2L0
418 632-5876, poste 4101
reception@hebergementlemassif.com 

École de glisse
185, chemin du Massif
Petite-Rivière-Saint-François (Québec) G0A 2L0
418 632-5876, poste 4057
ecole@lemassif.com

Service aux invité·es
185, chemin du Massif
Petite-Rivière-Saint-François (Québec) G0A 2L0
418 632-5876, poste 4047
info@lemassif.com

Boutique et location
185, chemin du Massif
Petite-Rivière-Saint-François (Québec) G0A 2L0
Boutique : 418 632-5876, poste 4055
Location : 418 632-5876, poste 4054

We wish you an excellent stay and remain available to answer any questions and assist you throughout your experience at Le Massif de Charlevoix.