Frequently Asked Questions Strike Action
We wish to inform you that the union voted on January 2, 2026, in favor of an unlimited general strike, which resulted in the temporary suspension of all our mountain operations.
To minimize the impact of this strike on our guests and the community, Le Massif de Charlevoix announced a partial and limited resumption of operations starting January 6, 2026.
1. Access and Schedule – Partial and Limited Resumption of Operations
The planned operating days are Tuesday through Saturday, from 9:15 a.m. to 3:15 p.m., exclusively in the Camp-Boule sector, with reduced capacity and access limited to a specific group of guests (see below).
Please note that operating hours may change without notice. Activities remain suspended on Sundays and Mondays.
With the exception of the restrooms at the Chalet Sommet at the summit of the mountain, no services are available on the mountain. Cafeteria and bar services, the shop, the workshop, and equipment rentals remain suspended.
2. Restricted Access to the Mountain
Who can access the mountain during restricted operations?
Access is reserved for the following guest groups:
- Season pass holders of Le Massif de Charlevoix;
- Guests with ski + accommodation packages, including holders of multi-day passes, consecutive multi-day tickets, Ikon Pass, and Mountain Collective members staying in accommodations marketed by Le Massif de Charlevoix;
- Guests of Club Med Québec-Charlevoix.
Please note that no vehicle traffic will be permitted on Chemin du Massif, between the Chalet Sommet and Chemin Passe-Montagne leading to the Chalets Forêt area, from Saturday at 4:30 p.m. until Tuesday at 7:30 a.m.
How can I obtain a discretionary lift ticket if I am a season pass holder?
A detailed email was sent to season pass holders on the evening of January 6, 2026, explaining the procedure to reserve a discretionary ticket for access to the Camp-Boule lift on the next operating day.
Are mountain activities being maintained?
Except for the Camp-Boule lift, which operates on a restricted schedule and reduced capacity, all other mountain activities (sledding, snow school, etc.) remain suspended.
3. Ski Tickets
Is my season pass affected?
You will be informed immediately of any concrete measures put in place. We are closely monitoring each step to provide the best possible follow-up.
What about the reciprocity agreement with Mont Grand-Fonds?
Mont Grand-Fonds has unilaterally terminated the reciprocity agreement allowing season pass holders to ski for free at both resorts during January. The distribution of stickers is therefore suspended.
Are my multi-day passes affected?
Le Massif will contact you in the week of January 12, 2026.
Are my daily or consecutive multi-day tickets affected?
Daily and consecutive multi-day tickets will be exceptionally refunded if their validity dates coincide with a strike period, up to January 22, 2026.
- For reservations from January 5 to 22, refunds will be processed automatically.
- For dates from January 2 to 4, we will contact you to process your refund.
The situation will be reassessed week by week if the strike continues.
4. Mountain Activities, Services, and Dining
Is my snow school registration maintained?
Lessons will resume once the strike ends. A reschedule or refund will be offered based on your situation.
Will my sledding reservations be honored?
Sledding ticket holders whose departure is cancelled by Le Massif will be refunded. Whenever possible, refunds will be processed automatically for reservations scheduled between January 5 and 22. If an automatic refund cannot be completed, we will contact you directly.
For refunds related to January 2 to 4, 2026, we will reach out to you to process your refund. You will be refunded if the validity date of your sledding tickets coincides with a strike period up to January 22, 2026. The situation will be reassessed on a weekly basis should the strike continue.
What about my reservation at the Camp-Boule restaurant?
If you have a reservation, we will contact you in the days prior to confirm whether it can be honored.
Will the shop/rental/workshop be open?
During the strike, these services will be suspended.
Will the cafeteria be open?
During the strike, cafeteria services will be suspended.
5. Accommodation
Is my accommodation reservation guaranteed?
Yes. Accommodations are separate entities from Le Massif de Charlevoix and are not affected by the strike. They remain open and fully operational.
For stays planned between January 2 and 15, 2026, if the arrival date coincides with a strike period, a credit may be granted. This credit can be used for a stay in the same unit within 12 months of the original date.
For stays starting January 16, 2026, or later, no rescheduling is possible. Only cancellations are allowed, with a fee of 50% of the total stay.
All cancellations must be submitted in writing by completing out the request form.
6. Groups, Events, and Partners
What is the impact on my group or organized tour?
- If your reservation was made directly with Le Massif, please contact our sales department by completing out the request form.
- If booked through a third party or hotel partner, please contact them directly.
7. Lockers, Parking, and Personal Items
Are my locker or parking fees refundable?
Amounts paid for lockers and parking are non-refundable. No cancellations or refunds will be accepted before or after the rental period begins.
Can I retrieve my skis and personal items from my locker?
Yes. You may retrieve your belongings Tuesday to Saturday, from 9 a.m. to 2 p.m.
8. Gift Cards
What happens with my gift cards?
Gift cards remain valid and can be used at any time, according to available services.
9. Communications and Updates
How can I stay informed of the situation?
The situation is evolving rapidly. We encourage you to check our website regularly for official updates.
You may also contact our guest services by completing out the request form.
We thank you for your understanding. Full operations will resume once the strike ends.