Frequently Asked Questions Strike Action

We would like to inform you that, due to a possible union strike on January 2, 2026, we have prepared this page to answer your questions.

At this time, the situation is still evolving, and we are doing everything possible to minimize the impact on our guests’ experience. However, in the interest of transparency, we want to notify you of this possibility now.
 

Q1: Will the ski lifts be operating?
A: We will do everything possible to maintain a high level of service and minimize impacts on both the guest experience and safety. However, certain operations may be adjusted depending on the availability of our management staff to operate activities.

Q2: How can I stay informed?
A: Please visit our website for updates.

Q3: Will my Ski School registration be maintained?
A: We will attempt to maintain lessons, but if this is not possible, we will offer a rescheduling option.

Q4: Will my sledding reservations be honored?
A: The holder of a sledding ticket for a departure cancelled by Le Massif may choose one of the following two options:

• Reschedule the reservation to a time that suits them, subject to availability. The ticket holder will have 7 days to make their choice.
  or
• Request a refund for the sledding activity in the form of a credit for future use.

Q5: What about my reservations at Camp Boule restaurant?
A: We will contact you to confirm, reschedule, or cancel your reservation.

Q6: Are my season pass, consecutive multi-day tickets, multi-day passes, and day tickets affected?
A: Season passes, consecutive multi-day tickets, multi-day passes, day tickets, and other products are final sales, non-transferable and non-refundable. However, in certain specific situations, for season passes, multi-day passes, or consecutive multi-day tickets, a full or partial refund may be granted in the form of a credit applicable at Le Massif de Charlevoix, provided certain conditions are met. Please consult the following link under the cancellation policy: https://www.lemassif.com/en/terms_conditions

Q7: What should I do with my gift cards?
A: They remain valid and may be used at any time, depending on available services.

Q8: Is my accommodation reservation guaranteed?
A: Your accommodation stay is not affected in the event of a strike.

Q9: What is the impact on my group or organized tour?
A: We invite you to contact the Sales Department by email at ventes@lemassif.com if you made a reservation directly with our team. If you booked through a third party, please contact them.

Q10: What about my locker rental?
A: The amount paid is non-refundable. If the reservation is cancelled before the start of the rental period, no refund will be issued. After the start of the rental period, no refund or cancellation requests will be accepted.

Q11: What services will be offered in the event of a strike?
A: Please check our website to see which services are available in real time.

Last update: Dec. 23, 2025