GENERAL TERMS AND CONDITIONS

Season ski and snowboard passes

1. The season pass is non-transferable. It is valid during the season for which it was purchased. It may be cancelled or refunded as credit, according to the current policy.

2. The season pass allows the legitimate holder to use, depending on the type of pass, all facilities of Le Massif S.E.C. The purchaser or holder of the season pass, whether legitimate or illegitimate, agrees to assume all risks and consequences arising from the acquisition, possession, or use of the season pass.

3. Season Pass statuses:

   1. Couple status: 

      1. 2 adults (26 years and older) living under the same roof at the time of purchase. 

      2. A photo ID and proof of status (with address) are required.

   2. Family status: 

      1. 1 or 2 adult(s) aged 26 and over with child(ren) aged 7 to 25 living under the same roof and still studying, at the time of purchase. 

      2. Proof of status identity (with address) is required.

      3. Children aged 6 and under ski for free.

      4. The 5th member, and subsequent members, are included at the same rate, with no additional charges.

      5. The preferential rate for the Family Season Pass is only available when purchasing season passes for 2 or more family members residing at the same address and cannot be applied retroactively.

      6. Regarding the Family Season Pass, the primary member agrees to ensure each member is aware of the applicable general conditions and will be held accountable for their implementation. 

      7. Only individuals aged 18 and older have the right to commit to this contract. For any pass holder under the age of 18, the signature of a parent or legal guardian is required.

   3. Weekday Pass:

      1. The Weekday Individual Season Pass Winter 2024-25 is valid from Monday to Friday only.

      2. The Weekday Individual Season Pass Winter 2024-25 is exceptionally valid on weekends from November 30 to December 15, 2024.

      3. The Weekday Individual Season Pass Winter 2024-25 is not valid from December 27, 2024, to January 3, 2025 and March 3 to 7, 2025.

Daily ski and snowboard tickets

1. Each daily ticket is valid for the selected date of purchase and only during the season for which it was purchased.

2. The quantity of daily tickets available is limited, and Le Massif S.E.C. reserves the right to cease sales at any time without notice.

3. The daily ticket must be collected in advance at the outdoor ticket office in the form of a rigid card, which must be kept for future visits. Subsequent transactions for daily tickets will be loaded onto the same card. A replacement fee of $10 will be applicable for the issuance of any new card.

4. The daily ticket is non-transferable and non-refundable at any time.

5. Half-day rates are available for daily tickets, valid from 12:00 p.m. (noon) onwards.

Unlimited multi-day (non-consecutive) ski and snowboard tickets

1. The holder of a 5-day unlimited multi-day ticket can use the ticket at the mountain throughout the season for which it was purchased, without prior reservation. The 5 days of use can be consecutive or non-consecutive.

2. The holder of a 4-day multi-day ticket can use the ticket at the mountain from Sunday to Friday during the season, excluding peak periods (see Weekday season pass above). The ticket can be used without prior reservation. The 4 days of use can be consecutive or non-consecutive.

3. The holder of a 3-day multi-day ticket can use the ticket at the mountain throughout the season for which it was purchased, without prior reservation. The 3 days of use can be consecutive or non-consecutive.

4. Multi-day tickets are non-transferable and non-refundable. They are valid during the season for which they were purchased. They may be cancelled or credited in cases of force majeure, following the current policy.

Consecutive multi-day ski and snowboard tickets

1. Consecutive multi-day ticket packages are subject to the terms applicable to daily tickets outlined above.

2. Consecutive multi-day ticket packages are available for durations ranging from 3 to 7 days and must be booked in advance for specific dates.

3. Multi-day tickets are valid for consecutive days starting from the first day of use and include one rest day.

4. Rates fluctuate based on the days of use according to the current daily ticket rates.

5. Consecutive multi-day ticket packages are non-transferable and non-refundable.

Alpine touring

• To access the touring areas, it is mandatory to register and pay access fees at one of the guest service points at the Summit Lodge or the base, before 2:00 p.m. No alpine touring departures will be allowed after 2:00 p.m.

• To obtain daily access, the holder must fill out the waiver requiring their details as well as those of an emergency contact person. The access fees collected help increase the safety of our guests and ensure search and rescue operations in case of emergencies on trails, off-piste areas, or mountain slopes.

• The holder of an alpine touring pass understands that participating in alpine touring involves numerous risks, dangers, and obstacles. The terrain used for alpine touring is not controlled by the patrol and includes many unmarked, visible, or hidden risks, dangers, and obstacles. These include, but are not limited to: ledges, trees, tree stumps, fallen dead trees, streams, rockfalls, rocks, holes, and depressions on or under the snow, variable and challenging snow conditions, encounters with wild and domestic animals, impact or collision with other individuals, risk of getting lost or separated from the group or guide, and the negligence of others. Communication in alpine terrain can be difficult, and in case of accidents or medical problems, rescue, medical treatment, and evacuation may not be available and/or delayed. Weather conditions can be extreme and change rapidly and without warning.

• The holder agrees to familiarize themselves with and adhere to the mountain code of conduct posted at the ticket offices and near the boarding area of each lift. The holder also agrees to obey current signage as well as any other rules and penalties imposed by Le Massif S.E.C.

• The holder acknowledges that Le Massif S.E.C. recommends wearing a helmet for engaging in snow sports.

• The holder confirms that they are 18 years of age or older or have obtained written permission from a parent/guardian.

• The holder is aware of the risks, dangers, and obstacles associated with alpine touring and accepts all such risks, dangers, and obstacles, including property damage or loss resulting from them, as well as the possibility of bodily injury or death. The holder freely assumes full responsibility for them and releases Le Massif S.E.C., its agents, representatives, proxies, or employees from any liability. Furthermore, the holder acknowledges that forest and mountain excursions require good physical fitness and declares themselves capable of undertaking these activities.

• The holder acknowledges and accepts that all expenses associated with evacuations, rescues, or unforeseen emergency first aid are their responsibility and will not be covered by Le Massif S.E.C. Le Massif S.E.C. will charge a fee of $250 for any assistance, rescue, or evacuation request outside of its operating hours, marked trails, open areas, or off-piste areas or trails.

• Safety Notice:

  • Only travel in designated areas on the map. Respect signage, wildlife, and the environment. Always follow the Mountain Code of Conduct.

  • Never descend via an ascent trail. Plan your descent. Descend only on one of our open trails or designated off-piste areas.

  • Exit the trails and trails at the station's closing hours.

  • Make sure you are in good physical shape and have appropriate clothing, food, and equipment. Knowledge of first aid and related equipment is an asset.

  • Conditions, temperature, and terrain difficulty may vary. Inquire with our staff or be accompanied by a guide if needed.

  • Do not venture out alone. Minors must be accompanied by an adult.

  • Bring a charged cell phone. A GPS app for your cell phone is helpful in case of an emergency.

  • In case of emergency, dial 418-632-5876 ext. 4911. Outside of operating hours, call 911.

Sledding activity

1. The minimum age required to participate in the sledding activity for children is 10 years old.

2. Wearing a helmet is mandatory. Hockey and bicycle helmets are not allowed; only ski/snowboard helmets are accepted.

3. Each booked ticket must be associated with a participant profile to complete the transaction.

4. Sledding ticket holders must arrive 30 minutes before the chosen departure time at the sledding headquarters, located at the top of the mountain, behind the Snow School (185, chemin du Massif, Petite-Rivière-Saint-François, Quebec, G0A 2L0). Latecomers will not be accommodated and will not receive any compensation.

5. Le Massif S.E.C. reserves the right to refuse access or to interrupt the activity of a sledding ticket holder who is under the influence of drugs or alcohol.

Gondola ride tickets

• The operation of the lift may be interrupted due to weather conditions, such as strong winds and thunderstorms, without prior notice.

• The gondola ride ticket is non-transferable and non-refundable.

Catski + Camp Boule package

• The catski + Camp Boule package is offered at fixed times every Friday and Saturday, as well as from Tuesday to Saturday during school breaks.

• The package includes a round-trip gondola ride, catski transportation from the top of the mountain to the Camp Boule restaurant, and a three-course meal.

• Booking for a catski + Camp Boule package must be made at least 48 hours before the selected date and is subject to availability.

• Proof of purchase will be required to access the gondola and board the catski.

• The catski + Camp Boule package is non-transferable and non-refundable.

Cross-country skiing and snowshoeing

• The management and maintenance of cross-country skiing and snowshoe trails are the responsibility of Sentier des Caps. Please refer to their terms of use to learn about the conditions.

Gift cards

• Gift cards issued remain the property of Le Massif de Charlevoix and Le Massif S.E.C.

• Gift cards cannot under any circumstances be sold or reproduced. Any violation will result in immediate revocation and may lead to legal action.

• Gift cards have no monetary value and cannot be exchanged for cash. They can be used to cover costs related to desired services and activities at Le Massif de Charlevoix, during transactions made in person or over the phone.

• Le Massif de Charlevoix gift cards are only available in physical form (no electronic version) and are sent by mail.

4-Season passes

1. The 4-season pass is non-transferable. It is valid during the year for which it was purchased. It may be cancelled or refunded as credit, according to the current policy.

2. The 4-season pass allows the legitimate holder to use, depending on the type of pass, all facilities of Le Massif S.E.C. The purchaser or holder of the 4-season pass, whether legitimate or illegitimate, agrees to assume all risks and consequences arising from the acquisition, possession, or use of the pass.

3. Season Pass statuses:

   1. Couple status: 

      1. 2 adults (26 years and older) living under the same roof at the time of purchase. 

      2. A photo ID and proof of status (with address) are required.

   2. Family status: 

      1. 1 or 2 adult(s) aged 26 and over with child(ren) aged 7 to 25 living under the same roof and still studying, at the time of purchase. 

      2. Proof of status identity (with address) is required.

      3. Children aged 6 and under ski for free.

      4. The 5th member, and subsequent members, are included at the same rate, with no additional charges.

      5. The preferential rate for the Family Pass is only available when purchasing season passes for 2 or more family members residing at the same address and cannot be applied retroactively.

      6. Regarding the Family Pass, the primary member agrees to ensure each member is aware of the applicable general conditions and will be held accountable for their implementation. 

      7. Only individuals aged 18 and older have the right to commit to this contract. For any pass holder under the age of 18, the signature of a parent or legal guardian is required.

   3. Weekday Pass:

      1. The Weekday 4-Season Pass is valid from Monday to Friday only during Winter 2024-25, and is exceptionally valid on weekends from November 30 to December 15, 2024.

      2. The Weekday Individual 4-Season Pass is not valid from December 27, 2024, to January 3, 2025 and March 3 to 7, 2025.

Season passes and tickets

Season passes, unlimited multi-day tickets, daily tickets, and other products are final sales, non-transferable, and non-refundable.

However, in certain specific situations, for season passes or unlimited multi-day tickets, a full or partial refund may be granted in the form of credit applicable at Le Massif de Charlevoix if all the following conditions are met:

1. Illness or injury preventing the practice of a snow sport

   • A medical certificate confirming such incapacity must be provided and contain the nature of the injury or illness, the date of onset of the incapacity, and the expected duration of convalescence.

2. Professional relocation requiring the holder to move more than 200 km away from Le Massif de Charlevoix.

   • A letter from the employer confirming the relocation and the effective date thereof must be provided.

The full or partial refund, issued in the form of credit, will apply under the following terms:

• An administrative fee of $25 will be applicable for processing any refund.

• A financial adjustment may apply if the refund results in a change in the status of the family or couple pass.

• Before the opening of the current ski season:

  • If the holder requests cancellation of their season pass before the start of the season, an amount equivalent to the rate paid for the season pass minus applicable administrative fees will be refunded, regardless of the reason for the cancellation.

  • The refund will be issued in the form of credit at Le Massif applicable to the purchase of any service or product at a later date.

• As of the opening of the current ski season:

  • 50% of the purchase fee will be refunded if the holder cannot use their membership from the 1st to the 30th day of operation of the station.

  • 25% of the purchase fee will be refunded if the holder cannot use their membership from the 31st to the 60th day of operation of the station.

  • No refund of the purchase fee will be made if the holder cannot use their membership after the 61st day of operation of the station.

• All fees are subject to applicable taxes.

• No cash refunds will be issued, without exception.

To make a cancellation request:

• Notify Guest Services within 15 days of the inability to participate (15 consecutive days):

  • By email at info@lemassif.com

  • In-person at Guest Services

  • By mail to
    Le Massif S.E.C. attn.: Guest Services - Cancellation Request
    1350, rue Principale, Petite-Rivière-Saint-François, Québec, G0A 2L0.

All cancellation requests will be processed within 30 days of receipt of the request. The approval and processing of these requests remain at the discretion of Le Massif S.E.C. The company reserves the right to modify this policy at any time without prior notice.

Sledding activity

• The purchase of a sledding ticket is a final sale. No transfer or refund is offered.

• No modification of the reservation date will be allowed.

• Following regulations, children under 10 years old are not allowed to participate in the sledding activity. If a sledding ticket is purchased for a child under 10 years old, no transfer or refund will be allowed.

• Le Massif S.E.C. is not responsible for any other expenses incurred by the sledding ticket holder to participate in the activity, including transportation, accommodation, meals, or other expenses.

1. Cancellation of a departure by Le Massif de Charlevoix:

• Cancellation of one or more departures by Le Massif de Charlevoix remains a possibility. Whether for safety reasons, unfavourable snow conditions, or any other valid reason, Le Massif S.E.C. reserves the right to cancel one or more departures at any time and without notice. If it is impossible to reach the ticket holder in time to avoid unnecessary travel, no financial compensation will be provided for the travel.

• The sledding ticket holder for a departure cancelled by Le Massif will have the option to choose one of the following 2 options:

  • Reschedule their reservation to a time that suits them, subject to availability. The ticket holder will have a period of 7 days to make their choice.

  • Request a refund of their sled activity purchase in the form of credit for future use.

2. Cancellation related to COVID-19 or any other public health reason:

• No refund will be offered if the sledding ticket holder is forced to cancel their participation in the sledding activity due to contracting COVID-19 or any other virus.

• If Le Massif de Charlevoix is forced to cancel your departure due to COVID-19-related health measures or any other public health reason requiring a complete interruption of the activity, the sledding ticket holder will have the option to reschedule their departure for a later date or request a credit, as stipulated above.

Snow School

1. For cancellation or modification requests regarding lessons or seasonal programs, spread over several weeks:

   1. Before the program begins, the reservation holder can cancel or modify the reservation without any additional fees.

   2. Cancellation requests must be submitted via email to ecole@lemassif.com.

   3. In case of cancellation, after the program has started, the reservation holder will be required to pay for the portion used, along with administrative fees.

   4. No full refunds are possible once the program has commenced.

2. For cancellation or modification requests regarding private or group lessons à la carte:

   1. The reservation holder can cancel or modify the reservation without any additional fees up to 48 hours before the scheduled activity date.

   2. In the event of cancellation or modification within 24 hours before the scheduled date, a penalty of 50% of the reservation price will be applied.

   3. No refunds or modifications will be granted for cancellations on the day of the reservation or for no-shows, except for medical reasons, upon presentation of a medical certificate.

3. In the event of a cancellation of an activity by the direction of Le Massif:

   Should a lesson be cancelled by Le Massif's management, the lesson may be rescheduled for a later date. If the reservation holder is unable to participate on the new date, a full refund will be issued.

   Please note that a minimum of two (2) children must be registered for the 5-year-old and under children's program for the group to proceed. A minimum of four (4) children or adults must be registered for the child, adult, and holiday camp seasonal program for the group to proceed.

   If the program does not take place, the ticket holder will have the following options:

   • Transfer to another group of a lower level, if available and space permits;

   • Transfer to a group lesson;

   • Transfer to a private lesson;

   • As a last resort, a full refund.

4. Cancellation related to COVID-19 or any other public health reason:

   If Le Massif de Charlevoix is forced to cancel your booking due to COVID-19-related health measures or any other public health reason requiring a complete interruption of the activity, the reservation holder for a Snow School activity will have the option of receiving a full refund.

Le Massif disclaims any responsibility for additional expenses incurred by guests to participate in the activity, such as transportation, accommodation, meals, or other expenses.

Accomodation

Please refer to the booking and cancellation policy for Hébergement Le Massif de Charlevoix.