WELCOME TO YOUR REINVENTED SKI SEASON 20-21!
Strengthening of health measures
From now on, holders of day tickets or season passes who do not respect the sanitary measures put in place at the station, will have their right of access withdrawn, whether for the day or the full season, after the 2nd warning from our employees. The health and safety of our customers and employees are at the heart of our priorities. Canceled tickets or subscriptions are non-refundable.
Following new directives from Public Health, we unfortunately have to increase the restrictions on access to the chalet on the mountain. From now on, it will no longer be possible to eat your lunch inside, and access will be limited to just 15 minutes, either for warming up or using the bathroom. No reservation will be necessary. Of course, the wearing of a mask and the physical distancing of 2 meters are mandatory when walking inside the chalet. You will have to eat your lunch either outside or in your car.
**An update will be available shortly on the latest government news on ski mountains.**
DOWNLOAD THE SKIER'S GUIDE HERE
SEASON PASSHOLDERS ARE AT THE HEART OF OUR PRIORITIES
Following closely the development of the current situation with COVID-19, we have little choice but to control access to the mountain. We will prioritize access to the mountain for our season subscribers, owners, tenants of accommodation units at Le Massif as well as all those who have purchased a pre-sale ticket. To find out if there are still day tickets available for a specific date, please visit our online store and make your purchase before you travel.
These changes will allow us to ensure the safety of everyone and maintain the quality of service that we are known for.
These exceptional measures, in exceptional times, are just temporary. Our main priority is, and always will be, your safety and that of our employees. It is therefore important that we work together and follow the Public Health guidelines. This season will definitely be different and the circumstances will be difficult for everyone. We therefore ask for your cooperation and understanding. Together we will get through it and, one day, see better days.
HERE IS YOUR SKI GUIDE FOR LE MASSIVE IN 3 STEPS:
STEP 1 - BEFORE ARRIVING TO THE MOUNTAIN
- Online ticketing
We have revised our online store system to facilitate digital transactions and avoid lineups at the mountain’s ticket office. Planning your stay can now be done in advance, from the comfort of your living room. Whether it is for a season pass, a daily ticket or lodging, you can make your transactions securely online.
If tickets remain on sale, they will be accessible the same day from the on-site ticket office, both at the top and at the base.
- Season pass
Season pass presale prices announced last March will remain as promised the same for the current presale from September 19 to October 12.
- Rigid card - LE MASSIF VISA
New subscribers, who do not yet have a rigid Massif card in their possession, will have to pay an additional $ 2.50 + tx to purchase the new Le Massif card. This card that will be granted to you will be valid for the next coming years. You can then top it up directly online for your future subscriptions, without going back to the ticket office or waiting in line. A small step for you, for us and for the environment.
- Duration of the winter season 2020-2021 The season will start on December 19, 2020 and end on April 11, 2021.
In order to maintain a winter season for everyone, we had to cut a few days of operation at the start of the season. Certainly, if the weather turns out to be on our side early in the season, we could revise our position. But this reduction in days of operation right now is part of the equation to keep the station in operation 7 days a week, from December 19, 2020 to April 11, 2021.
- Reduced services on Tuesdays, Wednesdays and Thursdays
- With the exception of the Holidays (December 24, 2020 to January 3, 2021) and Spring Break (March 1 to March 5, 2021) Tuesdays and Wednesdays will offer a reduced service offer. The gondola will not be in operation on Tuesdays and Wednesdays.
- Tuesdays, Wednesdays and Thursdays, at a minimum, the Camp-Boule lift and the Grande Pointe lift will be in operation. If traffic permits, we will open the gondola.
- No more cash
This year, you can keep your cash for a rainy day! Le Massif is going 100% digital. This means that all your transactions on the mountain must be done either by credit or debit card.
- Mandatory face masks
Wearing a face mask or face cover is compulsory in all enclosed public spaces, gondolas and other ski lifts.
- Wash your hands frequently
It is mandatory to disinfect your hands as soon as you enter enclosed public spaces. Hand disinfection terminals have been installed at various locations. We also ask that you wash your hands frequently.
- COVID-19 symptoms
If you are showing symptoms of COVID-19, please stay home.
STEP 2 – UPON ARRIVAL
The open-concept locker room, which the Summit Chalet inevitably became every winter with personal belongings and lunches scattered throughout the space, is now a thing of the past.
- Your car
When you arrive at the mountain, if possible, please get ready in your car. This means that ideally, you are ready to hit the slopes as soon as you get out of your car. Furthermore, since access to the chalet has been restricted, we ask that you leave your personal belongings in your car. This will prevent you from having to wait in line throughout the day to access your belongings.
STEP 3 - YOUR SKI DAY
- Social distancing
Please keep a distance of 2 metres between each person at all times. This is especially important in the lineups at the ski lifts, at the ticket office, in all enclosed public spaces and even on the slopes. This is a habit that everyone should follow out of respect for others. For groups or families, please make sure to keep a 2-meter distance with other groups or families. Please note that the distance of 2 metres should be respected on all sides: in the front, in the back and on each side.
- Space planning
All our service points are now equipped with plexiglass and our employees will wear the necessary equipment for their own protection and that of others.
- Need to warm up inside?
You can access the chalet to warm up, without reservation for only 15 minutes. No personal belongings can be left in the chalets. Wearing a mask is mandatory.
At the Summit Chalet, we ask that you use the toilet on the lower level. Wear your mask at all times and keep a distance of 2 metres with others. Outdoor toilets will also be added at the summit to better accommodate everyone.
You will need to eat your lunch either outside or in your car. We are working on a new outdoor food offering. There is no cafeteria service available. We are working on a new outdoor food offer.
- Snow school
Following the new government announcements of 2021-02-02, our teams are preparing the opening of the Ski school which will open on February 8, 2021 The Snoe School will be open for individual and group lessons of 4 people.
Open with limited access. Wearing your face mask or face cover at all times, while respecting a 2-meter distance with other customers and employees.
Daily and seasonal rental is available with strict sanitary measures such as the disinfection of equipments after each use.
However, please note that, much to our regret, our live shows on Saturdays, which are indisputably part of Le Massif’s DNA, will be cancelled for the season. But please be assured that, as soon as things get back to normal and that we can guarantee your safety and that of our employees, these après-ski events will come back with a bang!
As you know, exceptional times call for exceptional measures. But this is only temporary. Our main priority is, and always will be, your safety and that of our employees. It is therefore important that we work together and follow the Public Health’s guidelines. This season will certainly be different and the circumstances will be difficult for everyone. We therefore ask for your cooperation and understanding. Together we will get through it and, one day, see better days!
We thank you for your constant support, your loyalty and your love for the Massif mountain. We will all get through this year 2020 together, and come back even stronger for the next few seasons thanks to all of you.